CUSTOMER SERVICE

Hours

We are available for any query you may have
by phone or email.
Monday to Friday 9am to 5pm
Closed on NZ public holidays and weekends
Please leave us a message or send us an email
if we cannot answer your call straight away.
 

Gift Wrapping

Yes we can arrange Gift wrapping with a small card
Please request this service in the comments box at check out.

Delivery times and charges (NZ Wide)

Orders received after 12:00pm(NZST) will be dispatched the following working day.
An email confirmation will be sent to you with tracking details.
Delivery by New Zealand Couriers may vary between 1-4 working days depending on destination.
Please allow extra time for rural deliveries.
Delivery to Australia has a target of between 5 – 10 working days.
Note: We do not deliver to Po Box

Applicable delivery fees including GST:

Free Shipping $0.00
Flat Rate $6.90
Auckland City $7.90
North Island $9.90
South Island $12.90
Australia (e-post) $25.00+
Delivery dates and quotations are made in good faith and are estimates only.

International delivery

Yes we can arrange overseas delivery. Just email us your order and we will come back to you with applicable export,
air or sea freight charges to be confirmed based on total kg & m3 and final destination.
Import charges to that country will be at your own expense.

Returns

While we do our best checking the quality of our products, we understand some things may be beyond our control.
Should you receive a faulty, damaged or incorrect item please email us a photo and brief explanation, once your claim has been approved, we will arrange for a free delivery replacement or a full refund if we cannot supply the same item.
Note: Claims will not be considered after 14 days of receipt of product.
All returns should be sent back to us in their original packaging provided.
Items must be in original sale condition (unworn, unwashed, or otherwise unused with original tags/labels attached)
and accompanied by the original sales receipt or another form of proof of purchase for an exchange or a Note of Credit.

We will not cover damage from the recipient due to lack of care, misuse, accident, negligence, improper operation, modification or adjustment to the product.