CUSTOMER SERVICE

Hours

We are available for any query you may have
by phone or email.
Monday to Friday 9am to 5pm
Closed on NZ public holidays and weekends
Please leave us a message or send us an email
if we cannot answer your call straight away.

Delivery times and charges (NZ Wide)

We offer free shipping on all NZ orders over $150
To activate free shipping you must spend $150.00 or more per transaction after any discounts.
Orders received after 1:00pm(NZST) will be dispatched the following working day.
An email confirmation will be sent to you with tracking details.
Delivery by New Zealand Couriers may vary between 2-4 working days depending on destination.
Note: We do not deliver to Po Box

Applicable delivery fees including GST:

Free Shipping $0.00
Flat Rate $6.90
Auckland City $6.90
North Island $9.90
South Island $12.90
Australia (post) $23.00
Delivery dates and quotations are made in good faith and are estimates only.

All our products are sold EX WORKS which means we will not accept any liability for any orders considered completed
(once it is dispatched to the buyer’s specified address), by any courier/transport company for loss, theft, damage in transit,
or delivery delays due to unforeseen circumstance, strike, natural disaster or incorrect delivery address supplied by the buyer
or the recipient absence at time of delivery.

In the event that your item is no longer available or out of stock, we will contact you for your preferred solution,
ie: use as credit towards another item or we will refund you original amount in full.

International delivery

Yes we can arrange overseas delivery. Just email us your order and we will come back to you with applicable export,
air or sea freight charges to be confirmed based on total kg & m3 and final destination.
Import charges to that country will be at your own expense.

Returns

While we do our best checking the quality of our products, we understand some things may be beyond our control.
Should you receive a faulty, damaged or incorrect item please email us a photo and brief explanation, once your claim has been approved, we will arrange for a free delivery replacement or a full refund if we cannot supply the same item.
Note: Claims will not be considered after 14 days of receipt of product.

We will not cover damage from the recipient due to lack of care, misuse, accident, negligence, improper operation, modification or adjustment to the product.